HomeStore LocatorKYPikevilleHefner's Jewelers
45% Score | Hefner's Jewelers, Pikeville, KY

Hefner's Jewelers, located at 4169 N Mayo Trl, Weddington Square, Pikeville, KY 41501, is a family-owned jewelry store that has been serving the community since 1921. The store is known for its quality engagement ring creation services, offering a range of unique and fashionable jewelry pieces. Customers can also take advantage of professional services such as jewelry and watch repairs, authorized jewelry appraisals, and engraving services. The staff, including owner David Hefner, is noted for their friendly and courteous service, making the ring selection process more enjoyable.

However, some reviews reveal concerns, particularly regarding return policies and customer service experiences. Customers have expressed dissatisfaction with the store's handling of returns and exchanges, often noting communication issues about policies.

Overall Sentiment from Online Customer Reviews:
Positive: 40%
Neutral: 10%
Negative: 50%

Highlight Reviews:
Best Review: Jamie appreciated the friendly staff and personalized service, highlighting the helpfulness of David Hefner and his team in making the shopping experience enjoyable.
Worst Review: Amy expressed frustration over the store's return policy, feeling misled about her ability to return purchased jewelry, ultimately indicating that customer service could improve significantly.

Operating Hours:
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 7:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: Closed

Staff mentioned: David Hefner

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Positivity Score: 45%
Total Customer Feedback Reviewed: 12

Store Phone Number: 6064339000

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Hefner's Jewelers
Hefner's Jewelers
45%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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