Hefner's Jewelers, Pikeville, KY

Hefner's Jewelers, located at 4169 N Mayo Trl, Weddington Square, Pikeville, KY 41501, is a family-owned jewelry store that has been serving the community since 1921. The store is known for its quality engagement ring creation services, offering a range of unique and fashionable jewelry pieces. Customers can also take advantage of professional services such as jewelry and watch repairs, authorized jewelry appraisals, and engraving services. The staff, including owner David Hefner, is noted for their friendly and courteous service, making the ring selection process more enjoyable.

However, some reviews reveal concerns, particularly regarding return policies and customer service experiences. Customers have expressed dissatisfaction with the store's handling of returns and exchanges, often noting communication issues about policies.

Overall Sentiment from Online Customer Reviews:
Positive: 40%
Neutral: 10%
Negative: 50%

Highlight Reviews:
Best Review: Jamie appreciated the friendly staff and personalized service, highlighting the helpfulness of David Hefner and his team in making the shopping experience enjoyable.
Worst Review: Amy expressed frustration over the store's return policy, feeling misled about her ability to return purchased jewelry, ultimately indicating that customer service could improve significantly.

Operating Hours:
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 7:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: Closed

Staff mentioned: David Hefner

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.