Helzberg Diamonds, located at 145 West County Center Dr, Space 2185, Des Peres, MO 63131, offers a wide array of services specializing in engagement ring creation and exceptional customer service. This jewelry store has garnered attention for its extensive selection of diamonds and customizable jewelry options. Customers have the opportunity to work with knowledgeable staff to design and select the perfect engagement ring tailored to their preferences and budget.
Operating in St. Louis County, Helzberg Diamonds is known for assisting customers in various capacities, including ring sizing, repairs, and personalized consultations. Reviews highlight positive interactions with staff members, particularly those like Sara and Beth, who are noted for their helpfulness and dedication to customer satisfaction. However, not all experiences have been positive, with some customers expressing dissatisfaction with the engagement ring resizing process and inconsistencies in service quality.
Overall Sentiment from Online Customer Reviews:
The general atmosphere of customer feedback indicates a mixed sentiment. Approximately 43% of reviews are positive, with 32% neutral, and 25% negative.
| Opening Hours |
|----------------------|
| Tuesday 10:00 AM - 08:00 PM |
| Wednesday 10:00 AM - 08:00 PM |
| Thursday 10:00 AM - 08:00 PM |
| Friday 10:00 AM - 08:00 PM |
| Saturday 10:00 AM - 08:00 PM |
| Sunday 11:00 AM - 07:00 PM |
| Monday 10:00 AM - 09:00 PM |
Staff Members:
- Sara
- Beth
Best Review: A customer appreciated the friendly and helpful service provided by Sara, who assisted with multiple jewelry purchases and ensured a pleasant shopping experience.
Worst Review: One reviewer had a negative experience with the manager and encountered issues when trying to exchange earrings after a poor quality issue, leading to frustration and dissatisfaction with how the matter was handled.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 59%
Total Customer Feedback Reviewed: 186
Store Phone Number: 3149664676