Helzberg Diamonds is a well-regarded jewelry store located at 4307 Black Horse Pike, Mays Landing, NJ 08330, in Atlantic County. The store is known for its impressive selection of engagement rings and personalized services that cater to customers seeking the perfect piece for their special moments. With a team of knowledgeable staff, including renowned associates like Denise Fox and Linda Mastero, Helzberg Diamonds offers expertise in diamond selection, custom ring creation, and comprehensive jewelry services.
Customers appreciate the attentive service provided, with many reviews highlighting the welcoming atmosphere and the careful attention given to individual preferences during the engagement ring consultation process. The staff is noted for their kindness and professionalism, making the ring shopping experience enjoyable and stress-free.
On the flip side, some feedback points to concerns over communication and customer service consistency, particularly in custom ring orders. While several customers reported satisfaction with their purchases, a few expressed frustration over delays and issues in the sizing and repair processes.
Overall Sentiment from Online Customer Reviews:
Positive sentiment: 75%
Neutral sentiment: 15%
Negative sentiment: 10%
Number of reviews: 158
Best Review: A customer praised Denise for her exceptional service, mentioning that she helped them select the perfect engagement ring and made the purchasing experience delightful.
Worst Review: There was a concern from a reviewer about the inconsistency in service, noting a lack of communication regarding custom ring orders that resulted in frustration.
Operating Hours:
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 7:00 PM
- Saturday: 11:00 AM - 7:00 PM
- Sunday: 11:00 AM - 5:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Staff members mentioned: Denise Fox, Linda Mastero
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 161