Instant Jewelry Repair, located at 385 Southbridge Street, Auburn, MA 01501, is a jeweler specializing in a variety of jewelry repair services, particularly in engagement ring creation. The store is convenient for those in Worcester County and is known for a full array of services including resizing, refurbishing, and watch repair. With the phone number 508-721-9735, customers find the staff, including Mr. Lee, to be generally professional and responsive, although experiences can vary.
Reviews indicate a mixed sentiment about the store. A total of 20 reviews were analyzed.
Overall Sentiment from Online Customer Reviews:
- Positive: 50%
- Neutral: 20%
- Negative: 30%
Positive reviews highlight reasonable pricing, quick service, and a pleasant staff demeanor. Customers often appreciate the efficient repair work for watches and rings. However, negative feedback centers on higher prices than competitors and occasional concerns about customer service, especially regarding communication and accountability.
Best Review:
William noted the great service and competitive prices at Instant Jewelry Repair. He has been returning for years for various watch and ring adjustments, emphasizing the welcoming environment.
Worst Review:
A customer named A.U. expressed dissatisfaction due to receiving a watch back with damage after a battery replacement, citing poor technical skills and disrespect from the owner during the complaint process.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Opening Hours:**
- Monday: N/A
- Tuesday: N/A
- Wednesday: N/A
- Thursday: N/A
- Friday: N/A
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Staff members mentioned include Mr. Lee.