Kay Jewelers in Auburn, MA, located at 385 Southbridge St, is renowned for its engagement ring creation services. With a focus on quality and craftsmanship, the store offers personalized consultations to help customers design the perfect ring for their special occasions. The knowledgeable staff, including standout team members like Marie Louise and Sher, are praised for their attentive service and expertise, making the process of selecting and customizing engagement rings an enjoyable experience.

The store also provides additional services such as jewelry maintenance and repair, custom orders, diamond upgrades, gold exchanges, and appraisals, ensuring that customers can find everything they need for their jewelry needs. Operating in Worcester County, Kay Jewelers is a reliable option for those seeking high-quality pieces and excellent customer support.

**Operating Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
Phone: (508) 832-9845

**Overall Sentiment from Online Customer Reviews:**
After reviewing a total of 208 customer reviews, the sentiment can be categorized as follows:
- Positive: 55%
- Neutral: 30%
- Negative: 15%

**Best Review:**
Denise highlighted a positive experience, commending the exceptional assistance provided by Jennifer Rawson in selecting gifts for her family.

**Worst Review:**
Kevin expressed disappointment with his experience, citing multiple repairs and delays related to a diamond ring he purchased, indicating poor service after the sale.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Staff Members:**
- Marie Louise
- Sher