Zales Jewelers in Auburn, MA, boasts a solid reputation for its engagement ring creation services. Located at 385 Southbridge St, Auburn, MA 01501-2498, the store specializes in a wide selection of engagement rings and personalized jewelry, offering custom designs tailored to suit individual preferences. The knowledgeable and friendly staff are often highlighted for their exceptional service, making the engagement ring shopping experience a memorable one.

Operating hours are as follows:

| Day | Hours |
|-----------|--------------------|
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 8:00 PM |
| Tuesday | 11:00 AM - 8:00 PM |
| Wednesday | 11:00 AM - 8:00 PM |
| Thursday | 11:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |

Clients appreciate the store's commitment to quality, with many reviews applauding the patience and dedication of staff members, facilitating a stress-free ring selection process. However, there are some negative sentiments regarding customer service delays and internal policies that may not align with customer expectations.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

Best Review:
David praised Zales for their beautiful display and the attentive service he received when inquiring about engagement rings, highlighting the helpfulness of the staff and the variety available.

Worst Review:
Victor expressed frustration over a lack of communication regarding the resizing of his fiancée's engagement ring. He noted that he faced multiple delays and poor service, impacting his overall experience negatively.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.