J & M Jewelers, located at 2229 Richmond Rd, Williamsburg, VA, is a charming spot known for its engagement ring creation services and jewelry repairs. This family-owned business is well-regarded in James City County, with a solid reputation backed by about 72 customer reviews.

The team at J & M Jewelers, led by owner Fernando, delivers a personal touch in helping customers design one-of-a-kind engagement rings that resonate with individual love stories. Many patrons appreciate the quick and accommodating service, often noting that repairs can be done while you wait. Customers frequently commend the knowledgeable staff, who not only help with crafting beautiful rings but also support clients in making informed decisions about their purchases.

However, not all experiences have been smooth. A handful of reviews pointed out frustrations regarding delays in service and occasional communication lapses, suggesting that improvements could be made in these areas.

Customer Sentiment: Approximately 80% of customers express high satisfaction, with 10% remaining neutral and another 10% noting issues.

Opening Hours:
- Tuesday to Friday: 9:00 AM – 5:00 PM
- Saturday: 10:00 AM – 3:00 PM
- Sunday and Monday: Closed

Best Review: Nicole praised J & M Jewelers as the best in Williamsburg, highlighting their friendly service and excellent workmanship on her engagement ring.

Worst Review: Mary expressed disappointment over the long wait for her clock repair and felt that the owner could improve communication with customers.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.