Johnstown Jewelers, located at 1781 Jamestown Rd, Suite 160 in Williamsburg, VA, is a cherished destination for couples looking to create custom engagement rings and beautiful jewelry pieces. This family-owned store prides itself on offering personalized service with a touch of artistry, led by John, who brings over 35 years of experience from his beginnings in Beirut and the Diamond District in NYC.

Customers frequently rave about the welcoming atmosphere and the attentive staff, including team members like Moona, who guides couples through every step of designing their dream rings. The emphasis on quality craftsmanship and genuine care for each customer’s vision shines through in numerous reviews. While the majority of feedback is incredibly positive, a few individuals have raised concerns about receiving mixed experiences on service consistency.

Customer Sentiment: Approximately 80% of customers are highly satisfied, while about 10% have expressed neutral feelings and 10% have reported issues.

Opening Hours:
- Monday to Friday: 10:00 AM – 5:00 PM
- Saturday: 10:00 AM – 2:00 PM
- Sunday: Closed

Best Review: Eileen praised the shop for its exceptional customer service and unique custom pieces, feeling personally valued throughout her experience.

Worst Review: Barbara expressed distrust after a concerning incident related to her jewelry repair, advising potential customers to be cautious.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.