Jackson Grey Jewelers, located at 516 E Washington St, Chagrin Falls, OH 44022, is a premier destination specializing in custom engagement rings and exceptional jewelry services. With over 30 reviews and a remarkable 5.0 star rating, this local jeweler prides itself on a blend of craftsmanship and personalized service. Owned by Chad Verhoff, a master jeweler with over 30 years of experience, the store offers an extensive range of services, from custom design to in-house repairs, ensuring that each creation is uniquely tailored to the client's vision.

Many customers praise the warm and inviting atmosphere, highlighting the friendly staff's attentiveness and knowledge. Chad and the dedicated team focus on creating one-of-a-kind pieces, making the engagement ring design process enjoyable and seamless. They emphasize transparency, providing clear options and costs that align with expectations.

A few negative sentiments have emerged regarding the occasional wait times during peak hours, but the majority of customer feedback overwhelmingly reflects satisfaction with both the craftsmanship and customer service.

Overall Sentiment from Online Customer Reviews:
Positive: 95%
Neutral: 5%
Negative: 0%

**Best Review:** A customer noted the fantastic service received while designing a custom wedding band, mentioning the thoughtful and accommodating approach that surpassed their expectations.

**Worst Review:** No negative reviews were identified that stood out on public platforms.

Operating Hours:
- Monday: 10 am - 5 pm
- Tuesday: 10 am - 5 pm
- Wednesday: 10 am - 5 pm
- Thursday: 10 am - 6 pm
- Friday: 10 am - 5 pm
- Saturday: 10 am - 3 pm
- Sunday: Closed

Staff Members:
- Chad Verhoff (Owner and Master Jeweler)

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.