JewelRestore, located at 2465 Black Rock Turnpike in Fairfield, CT, stands out as a trusted destination for engagement ring creation and jewelry repair services. With a loyal customer base and a solid reputation, this local gem is helmed by Ernie Piscitelli, a certified gemologist known for his friendly and accommodating approach.

The store offers a variety of services, including expert jewelry and watch repairs, appraisals, and an impressive selection of fine jewelry, particularly focusing on estate pieces and custom creations. Customers appreciate the personalized attention Ernie provides, helping them bring their unique visions to life with expert craftsmanship. The reviews are generally positive, with many praising the quality of the repairs and the warm atmosphere of the shop. However, some have noted a few inconsistencies in pricing and service, suggesting that communication could be improved.

Customer Sentiment: Approximately 80% of clients express high satisfaction, while around 10% have neutral feelings, and 10% have reported issues.

Opening Hours:

Monday: Closed
Tuesday to Thursday: 10:00 AM – 5:30 PM
Friday: 10:00 AM – 5:30 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

Best Review: Andrea shared her experience of receiving excellent customer service and high-quality repairs, feeling welcomed and valued during her visits.

Worst Review: Lady B. expressed disappointment with the owner's demeanor, describing a rude experience that left her feeling unwelcome and unwilling to purchase.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.