Kings Jewelry, located at 1819 Matthews Township Parkway, Suite 400 in Matthews, NC, is a local treasure known for crafting beautiful engagement rings that reflect each couple's unique love story. As a family-owned business in Mecklenburg County, they have garnered a loyal customer base who appreciate their personalized service and attention to detail.

The dedicated team, led by owners Steve and Suat Pamukci, creates a welcoming environment that encourages clients to share their ideas and desires for the perfect ring. Many customers rave about the hands-on approach, noting that the staff takes the time to really understand what they want and guide them in the design process. From custom designs to expert repairs, Kings Jewelry is praised for its quality craftsmanship and exceptional service. While the vast majority of feedback is positive, a handful of reviews indicate occasional issues with service timelines which some customers found disappointing.

Customer Sentiment: Approximately 85% of customers express high satisfaction with their experience, while about 10% provide neutral feedback and 5% have raised concerns regarding service speed.

Opening Hours:

Monday to Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

Best Review: Richard commended Kings Jewelry for their expert service, noting how the team not only repaired his wife's ring but also took the time to ensure that each diamond was secure.

Worst Review: Sarah experienced frustration when her watch resizing took longer than expected, and despite being friendly, she felt the communication could have been clearer.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.