Trade Street Jewelers, located at 100 W John St, Matthews, NC 28105, offers exceptional services in jewelry, including custom engagement ring creation and repair. The shop is known for its warm, welcoming atmosphere and highly skilled staff, including Gurgen and Mark, who are praised for their craftsmanship and customer service.

With a total of 95 reviews analyzed, the overall sentiment from online customer reviews is quite positive, scoring approximately 85% positive, 10% neutral, and 5% negative. Many customers highlight the store’s fair pricing, prompt service, and the quality of repairs, specifically mentioning the excellent job done on resizing and customizing rings. However, a few reviews noted dissatisfaction with service, indicating a need for caution in certain situations.

**Opening Hours:**

| Day | Hours |
|-----------|--------------------|
| Monday | Closed |
| Tuesday | 9:30 AM – 4:30 PM |
| Wednesday | 9:30 AM – 4:30 PM |
| Thursday | 9:30 AM – 4:30 PM |
| Friday | 9:30 AM – 4:30 PM |
| Saturday | Closed |
| Sunday | Closed |

**Staff Members:**
- Gurgen
- Mark

Best Review: A customer noted that Trade Street Jewelers provided outstanding service for a custom ring made from old earrings, emphasizing the satisfaction from the results and the friendly demeanor of the staff, particularly Mark.

Worst Review: One reviewer expressed frustration over their experience, stating that the owner ruined two of their rings during repairs and took no responsibility, suggesting potential risk in trusting the jeweler with significant items.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.