Kaplan's Fine Jewelry, located at 111 W Market St, West Chester, PA 19382, operates within Chester County and is renowned for its exceptional engagement ring creation services. The jewelers have been serving the local community since 1976, combining over 40 years of experience with a focus on custom designs. Owners Ivan and Lisa Kaplan lead a dedicated team, including staff members like Evan and Teresa, to provide personalized service tailored to each customer's vision.

The shop specializes in custom jewelry design, offering a wide selection of engagement rings and the option to create unique pieces that include gemstones passed down through generations. They pride themselves on their skilled craftsmanship and the ability to turn clients' ideas into beautiful, one-of-a-kind jewelry.

Customer reviews indicate a mixed sentiment about Kaplan's, with 161 reviews providing a balanced perspective.

Overall Sentiment from Online Customer Reviews:
- Positive: 80%
- Neutral: 15%
- Negative: 5%

While many customers praise the friendly and knowledgeable staff and the quality of their craftsmanship, a few express dissatisfaction with service delays and pricing concerns.

Best Review:
Katelyn highlighted her positive experience with the Kaplan family while designing her engagement ring, noting the thorough explanations and assistance provided during the diamond selection process.

Worst Review:
Elizabeth mentioned a frustrating experience involving delays and miscommunication regarding the resetting of her grandmother's ring, feeling that the shop lacked transparency during the process.

**Opening Hours**:
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
- Monday: Closed

Staff Members:
- Ivan Kaplan
- Lisa Kaplan
- Evan Kaplan
- Teresa Martin

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.