Big Diamond Importer & Fine Jewelry, located at 15 West Gay Street in West Chester, PA, has made a name for itself as a premier destination for creating stunning engagement rings. This family-owned business, a division of K.L.D. of PA, Inc., has been a staple in Chester County for over 30 years, specializing in both natural and lab-grown diamonds.

Owner Ron Gadol and his dedicated team are well-regarded for their personalized service and expertise. Many customers share their positive experiences, noting how the staff takes the time to understand their preferences, guiding them through the exciting journey of designing the perfect ring. The store’s inviting atmosphere and commitment to quality are frequently mentioned in reviews, making it a favorite for couples looking for engagement rings and wedding bands.

Customer Sentiment: Roughly 80% of customers express high satisfaction with their experiences, while 10% have shared neutral sentiments and another 10% have reported occasional issues.

Opening Hours:
- Monday: 10:00 AM – 5:30 PM
- Tuesday: 10:00 AM – 6:00 PM
- Wednesday: 10:00 AM – 5:00 PM
- Thursday: 10:00 AM – 7:00 PM
- Friday: 10:00 AM – 6:00 PM
- Saturday: 10:00 AM – 5:00 PM
- Sunday: Closed

Best Review: Tracy praised Ron for his thoroughness and dedication in helping her find a unique engagement ring, highlighting the personalized service that made the experience memorable.

Worst Review: Kathryn felt some frustration with the resizing process and mentioned that her concerns weren't fully addressed, reflecting a need for improved communication in that area.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.