Kay Jewelers, located at 375 Bay Park Square, Green Bay, WI 54304, is a jewelry store renowned for its engagement ring creation and personalized service in Brown County. The store caters to a wide clientele with its selection of fine jewelry, including engagement and wedding rings, as well as various other pieces like necklaces and bracelets.

Operating hours at Kay Jewelers are as follows:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM

The staff at Kay Jewelers are often praised for their approachability and knowledge about jewelry, creating a warm atmosphere for customers seeking expert advice, particularly when selecting engagement rings. However, there are mixed sentiments regarding customer service, as some patrons have reported lengthy wait times and unsatisfactory experiences dealing with repairs and after-sales service.

Overall Sentiment from Online Customer Reviews:
Positive: 42%
Neutral: 30%
Negative: 28%

Highlighting the customer experiences, **best reviews** reflect appreciation for the friendly and knowledgeable staff who exhibit a genuine commitment to helping customers find the perfect engagement ring. Conversely, **worst reviews** reveal frustration regarding long wait times for services and delivery issues, which have led some customers to seek alternatives.

***Best Review:*** Michael commended the helpful staff for their extraordinary service while searching for the perfect birthday gift, emphasizing the excellent deals available.

***Worst Review:*** Greg expressed his disappointment over being subjected to long waits and delays, feeling unsatisfied with the overall service experience during his visits.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*

**Staff Members Mentioned:**
- Sandy
- Kenzie
- Megan