KAY Jewelers located at 3300 Broadway St, Space 425, Eureka, CA 95501, offers a range of jewelry services, with a strong focus on engagement ring creation. Known for their commitment to customer satisfaction, the store prides itself on a knowledgeable staff that assists customers in selecting or designing the perfect ring. With services like custom orders, diamond upgrades, and jewelry repair, they cater to various needs while ensuring quality craftsmanship.

Operating hours are as follows:

| Day | Hours |
|-----------|-----------------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |

The overall sentiment from online customer reviews reflects a mixed response. Positive experiences highlight the excellent customer service received from the staff, particularly mentioning their attentiveness and willingness to help. However, negative feedback points to issues like dissatisfaction with service speed and quality of repairs. Based on the reviews analyzed, the customer sentiment can be categorized as follows:

- Positive: 70%
- Neutral: 20%
- Negative: 10%

Best Review: A customer named Micah praised the outstanding service provided by an associate named Brody, noting the staff's helpfulness and their ability to build trust over the years.

Worst Review: Michael expressed frustration over prolonged service times and lack of communication regarding his watch repair, indicating he felt neglected and dissatisfied with the overall experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.