Kay Jewelers is a reputable jewelry store located at 26300 Cedar Rd #2085, Beachwood, OH 44122-1158, situated within Beachwood Place mall. It operates in Cuyahoga County and offers a range of services, particularly specializing in engagement ring creation. Customers can expect assistance in selecting from a stunning collection of engagement and wedding rings, along with options for personalized jewelry. The store provides jewelry maintenance and repair, custom orders, diamond upgrades, gold exchanges, and appraisals, making it a one-stop destination for all jewelry needs.

The staff, including recognized team members like Jamie and Isaac, have received praise for their exceptional customer service and commitment to ensuring a satisfactory shopping experience. While many reviews depict a positive atmosphere regarding the attentiveness and helpfulness of the associates, there are instances of customers expressing dissatisfaction with service inconsistencies and upselling practices.

Operating hours are as follows:
| Day | Hours |
|-----------|-------------------|
| Tuesday | 10 AM - 8 PM |
| Wednesday | 10 AM - 8 PM |
| Thursday | 10 AM - 8 PM |
| Friday | 10 AM - 8 PM |
| Saturday | 10 AM - 8 PM |
| Sunday | 11 AM - 7 PM |
| Monday | 10 AM - 8 PM |

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

Best Review: A customer highlighted the excellent service provided by Jamie, appreciating her empathy and professionalism during the jewelry selection process.

Worst Review: Another customer reported an unsatisfactory experience, mentioning significant issues with lost information related to an extended service plan, leading to frustration with the service received at this location.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.