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75% Score | Kay Jewelers Beachwood Place in Beachwood OH

Kay Jewelers is a reputable jewelry store located at 26300 Cedar Rd #2085, Beachwood, OH 44122-1158, situated within Beachwood Place mall. It operates in Cuyahoga County and offers a range of services, particularly specializing in engagement ring creation. Customers can expect assistance in selecting from a stunning collection of engagement and wedding rings, along with options for personalized jewelry. The store provides jewelry maintenance and repair, custom orders, diamond upgrades, gold exchanges, and appraisals, making it a one-stop destination for all jewelry needs.

The staff, including recognized team members like Jamie and Isaac, have received praise for their exceptional customer service and commitment to ensuring a satisfactory shopping experience. While many reviews depict a positive atmosphere regarding the attentiveness and helpfulness of the associates, there are instances of customers expressing dissatisfaction with service inconsistencies and upselling practices.

Operating hours are as follows:
| Day | Hours |
|-----------|-------------------|
| Tuesday | 10 AM - 8 PM |
| Wednesday | 10 AM - 8 PM |
| Thursday | 10 AM - 8 PM |
| Friday | 10 AM - 8 PM |
| Saturday | 10 AM - 8 PM |
| Sunday | 11 AM - 7 PM |
| Monday | 10 AM - 8 PM |

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

Best Review: A customer highlighted the excellent service provided by Jamie, appreciating her empathy and professionalism during the jewelry selection process.

Worst Review: Another customer reported an unsatisfactory experience, mentioning significant issues with lost information related to an extended service plan, leading to frustration with the service received at this location.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Positivity Score: 75%
Total Customer Feedback Reviewed: 99

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Kay Jewelers Beachwood Place
Kay Jewelers Beachwood Place
75%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Kay Jewelers Beachwood Place
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