Kay Jewelers located in the Berkshire Mall at 2733 Paper Mill Rd., Broadcasting Square, Suite X-14, Wyomissing, PA 19610-1900, is a prominent jewelry store known for its engagement ring creation and exceptional service. The jewelers provide a range of services, including custom and special orders, maintenance and repair, diamond upgrades, gold exchanges, and appraisals. The knowledgeable staff, including store manager Robin, is dedicated to enhancing the customer experience, guiding clients through the process of selecting and customizing pieces that fit their vision.

Overall, while most reviews suggest a generally positive experience with staff assistance and product quality, there are notable critiques regarding customer service delays and high charges for repairs and resizing, leading to a more nuanced perspective on the shopping experience.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

**Hours of Operation**:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Staff includes Robin.

Best Review:
A customer praised Robin for her professionalism and helpfulness, noting that she went above and beyond in assisting them with a ring that was purchased years ago, ensuring optimal service throughout the process.

Worst Review:
Another reviewer expressed frustration with the service received when trying to get a wedding ring sized, describing the high cost of service as unreasonable and suggesting that customer treatment was lacking, particularly regarding communication.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.