HomeStore LocatorPAWyomissingZales Jewelers - Berkshire Mall
72.5% Score | Zales Jewelers - Berkshire Mall, Wyomissing PA

Zales Jewelers, located in Berkshire Mall at 1665 State Hill Rd., Ste. K 1, Wyomissing, PA 19610, offers a comprehensive range of services, particularly in engagement ring creation and personalized jewelry consultations. The store has garnered a total of 91 reviews, with a diverse mixture of customer sentiments.

The engagement ring collection is notable for its variety, and many reviews highlight the knowledgeable and friendly staff, including employees like Aisha and Dianne, who provide excellent customer service. Customers appreciate the ability to customize their rings and the option for repairs and maintenance, which contributes to a positive shopping experience. However, there are also negative sentiments regarding the quality of jewelry and customer service issues, with some customers expressing dissatisfaction with product durability and handling of repairs.

Certain customers have experienced delays and perceived neglect regarding their inquiries and orders, which adds to a somewhat mixed reputation.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 25%
Negative: 15%

Opening Hours:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM

Staff: Aisha, Dianne

Best Review: A customer praised Aisha for her patience and expertise, emphasizing the helpful assistance received while selecting an engagement ring, which contributed to a memorable purchase experience.

Worst Review: One review from a customer highlighted dissatisfaction with a ring that continually lost diamonds, coupled with a perceived lack of support from the staff regarding repairs.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Positivity Score: 72.5%
Total Customer Feedback Reviewed: 92

Store Phone Number: (610) 374-6377

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Zales Jewelers - Berkshire Mall
Zales Jewelers - Berkshire Mall
72.5%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Map data ©2024
Zales Jewelers - Berkshire Mall
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