Zales Jewelers, located in Berkshire Mall at 1665 State Hill Rd., Ste. K 1, Wyomissing, PA 19610, offers a comprehensive range of services, particularly in engagement ring creation and personalized jewelry consultations. The store has garnered a total of 91 reviews, with a diverse mixture of customer sentiments.

The engagement ring collection is notable for its variety, and many reviews highlight the knowledgeable and friendly staff, including employees like Aisha and Dianne, who provide excellent customer service. Customers appreciate the ability to customize their rings and the option for repairs and maintenance, which contributes to a positive shopping experience. However, there are also negative sentiments regarding the quality of jewelry and customer service issues, with some customers expressing dissatisfaction with product durability and handling of repairs.

Certain customers have experienced delays and perceived neglect regarding their inquiries and orders, which adds to a somewhat mixed reputation.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 25%
Negative: 15%

Opening Hours:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM

Staff: Aisha, Dianne

Best Review: A customer praised Aisha for her patience and expertise, emphasizing the helpful assistance received while selecting an engagement ring, which contributed to a memorable purchase experience.

Worst Review: One review from a customer highlighted dissatisfaction with a ring that continually lost diamonds, coupled with a perceived lack of support from the staff regarding repairs.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.