Kay Jewelers, located at 1524 E Second Street, Edmond, OK 73034, offers a comprehensive selection of engagement rings and exceptional customer service within Oklahoma County. Their commitment to creating memorable engagement experiences is reflected through their diverse range of fine jewelry, including custom and special orders. With a dedicated team, including notable staff members like Kelsey, Maurice, and Rebekah, customers often mention the welcoming atmosphere and personalized assistance during their visits. The store specializes in jewelry maintenance and repair, diamond upgrades, and appraisals, ensuring that customers receive expert support through every stage of their jewelry journey.

Many reviews indicate that the service quality is exceptional, with several customers highlighting friendly and knowledgeable staff who are always willing to assist. A frequent highlight is the store's attention to detail during the engagement ring selection process, making it a favorite among couples seeking the perfect ring. However, some customers have reported challenges with repairs, citing delays and issues with service quality as areas for improvement.

Overall sentiment from online customer reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%

Best Review: A customer named Katie praised the store for its efficient service while getting her wedding ring cleaned and resized, noting the friendliness of the staff and the attentive nature of their service.

Worst Review: Jake expressed his frustration over repeated service issues regarding his wife's wedding band, particularly concerning resizing and a missing diamond, mentioning the stress it caused him and his wife.

**Store Hours:**
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Staff Mentioned: Kelsey, Maurice, Rebekah

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.