Kay Jewelers, located at 620 Butler Crossings, Ste. 7, Butler, PA 16001-2441, is a prominent jewelry store specializing in engagement ring creation and exceptional service. With a significant total of 82 reviews gathered, the store stands out for its patient and knowledgeable staff, who are dedicated to helping customers find the perfect engagement ring. The associates at this location, including notable team members such as Scott and Marcie, are often praised for their friendliness and expertise in guiding customers through the selection process.

The services offered at Kay Jewelers include custom and special orders, jewelry maintenance and repair, diamond upgrades, gold exchanges, and appraisals, making it a comprehensive destination for all jewelry needs. The store operates in Butler County and has garnered a strong reputation for its high-quality products and attentive customer service.

Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Highlighting the overall customer experience, many reviews commend the staff for their helpfulness and the wide variety of engagement rings available. Conversely, a few customers have noted instances of unprofessional behavior, citing concerns over the customer service experience.

Best Review: Zane praised the staff at Kay Jewelers for their exceptional service and selection, highlighting Scott's helpfulness in finding multiple pieces of jewelry, including an engagement ring.

Worst Review: Brian found the experience disappointing due to the unprofessional behavior of staff he encountered who were smoking near the entrance and raised concerns about the store closing earlier than the posted hours.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.