Kay Jewelers, located in Carlisle Crossing at 258 Westminster Dr Suite 22, Carlisle, PA 17013, is a recognized jewelry store specializing in engagement ring creation. With a direct contact number of (717) 243-9515, the store invites customers to explore a wide range of engagement rings and jewelry services. Known for housing a variety of designer collections and offering repair services, Kay Jewelers has established itself in Cumberland County as a go-to destination for couples seeking the perfect engagement piece.

The store has garnered a mixed reception based on customer reviews. While some patrons have praised the friendly and accommodating staff, commenting on their great service and reasonable pricing, others have expressed disappointment with the repair and service process. Customers noted issues with jewelry repairs and highlighted situations where their expectations were not met, leading to frustrations.

Overall Sentiment from Online Customer Reviews:
Positive: 50%
Neutral: 25%
Negative: 25%

**Highlight Reviews:**
Best Review: Courtney praised the exemplary service, noting the staff's friendliness and reasonable prices while expressing satisfaction with their overall experience at the store.
Worst Review: Samantha mentioned her dissatisfaction with the lack of support regarding jewelry repair, feeling let down by the company's response to her lifetime warranty.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Operating Hours:**
- Monday to Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM

**Staff Members:**
- No specific staff names were mentioned in the gathered reviews.