Kay Jewelers, located at 2639 N. Salisbury Blvd., Lord Salisbury Center, Salisbury, MD 21801, operates in Wicomico County and is known for its extensive engagement ring creation services. The store offers a variety of jewelry services including custom design, repair, diamond upgrades, and appraisals. With a commitment to providing excellent customer service, the staff is noted for being knowledgeable and accommodating, particularly in helping customers find the perfect engagement ring. Many customers appreciate the friendly and professional demeanor of the employees, making the ring selection process enjoyable and confident.

However, some reviews highlight issues with customer service, particularly instances of being ignored and negative interactions with staff. Overall, the balance of reviews shows a mix of positive experiences, with many customers praising the service, alongside criticisms regarding inconsistent staff engagement.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 10%
Negative: 20%

**Operating Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

**Staff Members:**
- MJ
- Lindsay
- Leslie
- Cristina

Best Review:
Theresalaina appreciated the staff's kindness and their easygoing nature in addressing customer needs during her visit, highlighting a positive experience with repairs and assistance.

Worst Review:
David reported a troubling experience with sales tactics, feeling insulted by staff while searching for a piece of jewelry, which left him highly dissatisfied with the service received.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.