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Robinson's Jewelry and Clock Store, located at 2410 North Salisbury Blvd, Suite 103, Salisbury, MD 21801, operates as a family-owned jeweler with a rich history dating back to 1962. Known for a wide range of services, they specialize in custom engagement ring creation, alongside offering jewelry, clock, and watch sales and repairs. Their skilled staff is committed to delivering friendly and professional assistance, aiming to cater to customers' specific needs in crafting unique engagement rings.
With a total of 190 reviews analyzed, overall customer sentiment reflects a mixed reception:
Overall Sentiment from Online Customer Reviews:
- Positive: 65%
- Neutral: 15%
- Negative: 20%
Positive reviews highlight exceptional customer service, particularly praising the staff's friendliness and the quality of craftsmanship in jewelry repairs and custom creations. Customers frequently mention the store's welcoming atmosphere and expertise in various jewelry types.
Conversely, the negative feedback centers around concerns regarding inconsistent timelines for custom orders, pricing discrepancies, and a few reports of unsatisfactory customer service experiences. Some customers express disappointment over delays and perceived dishonesty regarding valuations.
Best Review:
Taylor commended the store for its super friendly staff, great prices, and professionalism, particularly appreciating the engagement ring options available.
Worst Review:
Lauren expressed frustration over delays in creating a ring originally quoted at a lower price, stating that the owner raised the prices unexpectedly and revealed that the ring had not yet been started.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
| Operating Hours |
|----------------------|
| Monday: 10:00 AM - 6:00 PM |
| Tuesday: 10:00 AM - 6:00 PM |
| Wednesday: 10:00 AM - 6:00 PM |
| Thursday: 10:00 AM - 6:00 PM |
| Friday: 10:00 AM - 6:00 PM |
| Saturday: 10:00 AM - 2:00 PM |
| Sunday: Closed |
Staff members include John, who is noted for his involvement in customer consultations.
Positivity Score: 72.5%
Total Customer Feedback Reviewed: 190
Store Phone Number: 4105460817
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