Kay Jewelers in Elyria, Ohio, is a prominent destination for engagement ring creation and exceptional jewelry services. Located at 550 Chestnut Commons Drive, Elyria, OH 44035, you can reach them at (440) 365-2579. The store is open:

| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

With over 58 reviews, the sentiment surrounding this location is predominantly positive, with approximately 85% of the feedback reflecting positive experiences. Customers frequently highlight the staff's friendly, knowledgeable service, mentioning their commitment to making the engagement ring process enjoyable. Many reviews praise the expertise of employees like Danielle and Dawn, noting their assistance in selecting personalized rings and providing valuable insights during the purchasing process.

However, there are some negative sentiments as well, focusing mainly on specific staff interactions where customers reported feeling unwanted or experienced delayed service.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Best Review:
Zachary notes the fantastic customer service at Kay Jewelers, emphasizing that all employees are super friendly and committed to helping customers find what they need.

Worst Review:
Tori shares a disappointing experience, criticizing a staff member for their attitude during a return visit, which left a negative impression despite being accompanied by a supportive individual.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.