Kay Jewelers, located at 2956 E 3rd St, Bloomington, IN 47401, is a prominent jewelry store specializing in the creation of engagement rings and personalized jewelry services. Their knowledgeable staff, including well-regarded associates like Brittany and Tora, are committed to delivering excellent customer care, ensuring that clients feel valued and supported throughout their shopping experience. This store offers a variety of services, including custom and special orders, jewelry maintenance and repair, diamond upgrades, gold exchange programs, and appraisals.

Operating in Monroe County, Kay Jewelers is open during the following hours:

| Day | Hours |
|-----------|------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Overall Sentiment from Online Customer Reviews:
After reviewing a total of 59 reviews, the sentiment surrounding Kay Jewelers is mixed, with approximately 67% positive, 20% neutral, and 13% negative feedback noted. Many customers praised the store for its friendly atmosphere and helpful staff, which enhances the overall shopping experience, especially for engagement rings. However, there were criticisms regarding service delays and inconsistent customer support.

Best Review:
Sapphire noted the personable and professional approach of the staff, highlighting an overall enjoyable and supportive experience while searching for a special piece of jewelry.

Worst Review:
Haley experienced significant frustration due to prolonged issues with her bridal set, noting unhelpful responses from management and a lack of effective communication regarding her concerns.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.