Zales Jewelers at College Mall, located at 2996 E 3rd St, Ste. L13, Bloomington, IN 47401, offers an extensive selection of engagement rings and personalized jewelry services. With a strong focus on customer satisfaction, the store provides services such as custom engagement ring design, jewelry repair, cleaning and inspection, as well as trade-in and upgrade options. The knowledgeable staff, which includes praised associates like Olivia and Zack, are dedicated to assisting customers through every step of their jewelry journey.

Operating in Monroe County, Zales is open with the following hours:

| Day | Hours |
|-----------|-----------------|
| Thursday | 11:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 8:00 PM |
| Tuesday | 11:00 AM - 8:00 PM |
| Wednesday | 11:00 AM - 8:00 PM |

The store has received a total of 54 reviews, leading to varied customer sentiments.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 60%
Neutral sentiment: 25%
Negative sentiment: 15%

Many customers commend the friendly and helpful staff, particularly appreciating the attentive service and engagement ring selection. However, some reviews highlight frustrations regarding the warranty and repair processes, with a few experiences reflecting inadequate service during challenging situations.

Best Review:
Michael praised the outstanding and friendly staff at Zales Gem Store, mentioning his overall positive experience.

Worst Review:
Nathan expressed dissatisfaction with the customer service after purchasing a chain, feeling blamed for a broken latch, which left him frustrated with the treatment he received.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.