Located in Morristown, TN, Kay Jewelers is situated in the College Square Mall, offering a wide selection of engagement rings and exceptional customer service. The store is known for its commitment to creating unique engagement rings that capture the essence of your love story. The knowledgeable staff, including team members like Jessica and Lane, are known for their helpfulness and professionalism while guiding customers through the selection process.

Kay Jewelers provides a variety of services, including custom and special orders, jewelry maintenance, repairs, diamond upgrades, and appraisals, making it a one-stop shop for all jewelry needs. With over 63 reviews available online, the sentiment is largely positive, reflecting a strong customer service effort despite a few negative experiences noted regarding repairs and warranty claims.

Overall Sentiment from Online Customer Reviews:
- Positive: 78%
- Neutral: 15%
- Negative: 7%

**Opening Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

**Staff Members Mentioned:**
- Jessica
- Lane

**Best Review:**
A customer expressed great satisfaction with the professionalism and knowledge of the staff at Kay Jewelers, highlighting how well they assist with finding the perfect engagement ring.

**Worst Review:**
One customer reported a disappointing experience regarding a lifetime warranty repair, feeling overlooked since they did not purchase the item directly from the store.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.