Kramer Jewelry, located at 3606 W Andrew Johnson Hwy Suite #17, Morristown, TN 37814, is a well-established jeweler serving Hamblen County since 1991. With over 40 years of experience in the jewelry industry, Jim, the owner, and his staff provide an array of services, primarily focused on engagement ring creation and customization. Customers have noted the store's extensive selection of jewelry, including custom designs, estate pieces, and high-quality diamonds, ensuring clients will find something that fits their unique taste.

The store has garnered a mix of positive and negative reviews. Positive sentiments highlight the exceptional customer service and friendly atmosphere, with users praising Jim's knowledge and attentiveness during the engagement ring shopping process. Conversely, some negative reviews indicate experiences of rudeness from staff, with specific instances of poor customer interactions that have left customers feeling unwelcome.

Overall Sentiment from Online Customer Reviews:
- Positive: 65%
- Neutral: 15%
- Negative: 20%

**Highlighted Reviews**
**Best Review:** Suzanne Mills noted that Kramer Jewelry provided great service and quality work, resulting in a beautiful wedding set and a satisfying shopping experience.
**Worst Review:** Cindy C. shared a highly negative experience with rude service during a simple inquiry about jewelry repair, describing aggressive behavior from the owner.

**Hours of Operation:**
- Tuesday: 10:00 AM - 5:30 PM
- Wednesday: 10:00 AM - 5:30 PM
- Thursday: 10:00 AM - 5:30 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: Closed
- Sunday: Closed
- Monday: Closed

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.*