Kay Jewelers in Milford, CT, located at 1201 Boston Post Rd., Ste. 1022, provides a range of exceptional services, particularly known for engagement ring creation. The store prides itself on offering personalized assistance to customers, ensuring a tailored experience in choosing the perfect engagement ring. The knowledgeable staff, including team members such as Nancy and Joram, are often highlighted for their dedication to customer service, helping clients through various options to make informed decisions.

Despite the predominantly positive sentiments, some negative feedback has been noted regarding repair experiences and service inconsistencies. The store operates in New Haven County, providing comprehensive jewelry services, including diamond upgrades, custom orders, and appraisals. Customers appreciate the friendly atmosphere but have expressed concerns over repair service quality in some cases.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%

**Opening Hours:**
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

**Staff Members Mentioned:**
- Nancy
- Joram

Best Review:
Keith noted the warm atmosphere and friendly staff, emphasizing a pleasant shopping experience while being guided through their wide selection of engagement rings.

Worst Review:
Jessica expressed significant dissatisfaction with the ring repair services, describing multiple issues encountered with her engagement ring and a lack of responsiveness from the staff concerning the damages.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.