Zales Jewelers, located at 1201 Boston Post Rd., Ste. 2046, Milford, CT 06460, operates in Fairfield County and provides a range of services specializing in engagement ring creation. With an extensive collection of diamond and precious jewelry, Zales is known for its custom jewelry services, in-store order assistance, and various repair options. Customers can enjoy a personal touch with attentive staff, including well-reviewed employees like Amina and Xiomara, who are praised for their exceptional customer service.

Operating hours are as follows:
- **Friday:** 10:00 AM - 8:00 PM
- **Saturday:** 10:00 AM - 8:00 PM
- **Sunday:** 12:00 PM - 6:00 PM
- **Monday to Thursday:** 11:00 AM - 7:00 PM

Overall sentiment from online customer reviews:
- **Positive:** 45%
- **Neutral:** 25%
- **Negative:** 30%

The overall atmosphere reflects a mix of satisfaction and frustration, especially regarding customer service and engagement ring quality. While many customers appreciate the expertise of the staff, several negative reviews highlight issues with service consistency and product quality.

{Best Review:} A customer named Kathy expressed her admiration for Amina's outstanding service, mentioning how Amina went above and beyond to assist her, which left a lasting impression.

{Worst Review:} Another customer, Fabiola, reported a poor experience with rude staff members who failed to accommodate her appointment due to COVID restrictions, leading to a disappointing visit.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Staff Members Mentioned:**
- Amina
- Xiomara

**Opening Hours:**
| Day | Hours |
|-----------|----------------------|
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |