KAY Jewelers, located at 1262 Vocke Rd., Ste. 106, Cumberland, MD 21502-7720, operates in Allegany County. The store prides itself on helping customers create exquisite engagement rings and offers a wide range of jewelry services, including maintenance, repairs, custom orders, and diamond upgrades. Customers appreciate the knowledgeable staff who strive to provide excellent customer service.

With a total of 42 reviews analyzed, the atmosphere appears friendly and inviting, although experiences seem to vary.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%

Positive reviews commend the attentive and helpful nature of the staff, noting their professionalism and no-pressure sales approach. On the other hand, some negative feedback reflects dissatisfaction with the customer service, describing instances of rudeness and unprofessional behavior which detracted from the shopping experience.

Best Review: Brett noted the great staff and pleasant atmosphere, highlighting a no-pressure environment during his visit.

Worst Review: Sydney expressed disappointment in the rude and unprofessional behavior of some staff members, indicating that her experiences were quite frustrating.

Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.