KAY Jewelers, located at 7 Backus Ave., Ste. G202, Danbury, CT 06810-7422, offers a comprehensive range of services focused on engagement ring creation. The store operates in Fairfield County and is open Monday to Saturday from 10:00 AM to 9:00 PM, Sunday from 11:00 AM to 6:00 PM. With a commitment to providing a superior shopping experience, KAY Jewelers takes pride in assisting customers with custom and special orders, ensuring each piece is designed to individual specifications.

The store has garnered a total of 268 reviews, reflecting a mix of positive and negative sentiments. Overall, the customer feedback has been mostly favorable, with approximately 75% positive, 15% neutral, and 10% negative responses.

Positive reviews frequently highlight the exceptional customer service and knowledgeable staff, particularly praising associates like Angelica and Lindsay for providing helpful and personable service. Customers appreciate the attentive approach taken during the engagement ring selection process, which has made many feel valued and understood.

Conversely, some negative reviews note issues like delayed services and product quality concerns, which have somewhat hampered the overall experience for a small number of customers.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Best Review:
Ariel mentioned that the staff's professionalism and kindness during her visit made the jewelry selection process exceed her expectations, creating a memorable experience.

Worst Review:
Gina expressed disappointment with the durability of her engagement ring purchased from KAY Jewelers and criticized the customer service regarding the warranty and repair processes.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Store Hours**:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM

**Staff**:
Angelica, Lindsay