Zales Jewelers, located at 7 Backus Ave., Ste. C 212, Danbury, CT 06810, operates in Fairfield County and offers a range of jewelry services primarily focused on engagement ring creation. The store provides personalized consultations to help customers design their ideal engagement ring, alongside custom jewelry options, repair services, and cleaning. The staff is known for their attentive and friendly service, particularly highlighting team members like Cory and Joanne, who have received commendations for their exceptional customer care.

The operating hours of Zales Jewelers are as follows:
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
Phone: (203) 790-4902

Overall Sentiment from Online Customer Reviews:
The sentiment measured from the reviews indicates a positive atmosphere overall, with approximately 60% positive responses, 25% neutral sentiments, and 15% negative feedback.

Highlighting positive experiences, many customers express satisfaction with the service, citing attentive staff and helpful guidance in selecting and customizing engagement rings. However, there are some negative reviews that highlight issues with customer service and unfulfilled expectations regarding product availability and returns.

Best Review:
Larissa commended the store for its excellent service, particularly praising Joanne for her knowledge and helpfulness in assisting with their jewelry needs, which left a lasting positive impression.

Worst Review:
Juan shared a disappointing experience he had with a staff member, feeling that he was treated unprofessionally and discriminated against based on his appearance, which he found deeply upsetting.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.