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Kay Jewelers, located at 1365 North Dupont Hwy., Ste. 5012, Dover, DE 19901-8710, operates in Kent County and is known for its extensive selection of engagement rings and exceptional customer service. With a total of 231 reviews, the store is currently open and offers a variety of jewelry services, including jewelry maintenance, custom orders, diamond upgrades, gold exchanges, and appraisals. The staff, including notable team members like Holly, Tosha, and Kandice, are frequently praised for their knowledge and attentiveness, making them a reliable choice for creating engagement rings.
Many customers highlight the friendly and helpful nature of the staff, with reports of exceptional service while assisting in the purchasing process. For instance, various reviews commend the team for their patience and expertise, mentioning how they go above and beyond to help customers find the perfect piece.
However, there are also some negative sentiments regarding inconsistent service experiences, particularly in relation to order management and difficulty in retrieving necessary information during jewelry maintenance visits.
Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 15%
Negative: 5%
**Hours of Operation:**
| Day | Hours |
|-----------|------------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 8:00 PM |
| Tuesday | 11:00 AM - 8:00 PM |
| Wednesday | 11:00 AM - 8:00 PM |
| Thursday | 11:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
**Staff Members:** Holly, Tosha, Kandice
Best Review: A customer praised Holly for her exceptional service while creating a custom engagement ring, noting her friendly and patient demeanor that made the experience enjoyable.
Worst Review: A customer expressed frustration about repeated issues with cleaning and maintenance services, stating it took a long time to retrieve their jewelry and that the staff often confused information regarding their account.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 87.5%
Total Customer Feedback Reviewed: 231
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