Zales Jewelers - Dover Mall, Dover DE

Zales Jewelers, located at 1365 North Dupont Hwy, Ste. 2008, Dover, DE 19901-8710, is a jewelry retailer that specializes in engagement ring creation and offers a variety of services to meet customers' jewelry needs. The store has garnered a total of 92 reviews, reflecting a mixed sentiment among patrons.

The staff is often praised for their helpfulness and extensive selection of jewelry, particularly in engagement and wedding rings. Customers have noted the attentive service, which is essential for such an important purchase. Many appreciate the custom jewelry options available, allowing clients to create a unique ring that symbolizes their commitment.

However, there have been negative experiences reported by some reviewers regarding inconsistent service and miscommunication about orders, which has led to frustration. Specific issues raised include challenges with repairs and certain errors in the ordering process, which detracted from the overall customer experience.

Overall Sentiment from Online Customer Reviews:
Positive: 70%, Neutral: 15%, Negative: 15%

Best Review: A customer, Theresa, highlighted the wonderful experience she had while selecting her bridal set, emphasizing the amazing customer service provided by the staff.

Worst Review: Another reviewer, Teme, expressed dissatisfaction with the service, recounting an unfortunate experience regarding a delayed repair and confusion about the pickup process.

Operating Hours:
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.