Located in Eastview Mall, Kay Jewelers in Victor, NY, offers a diverse range of services focused on engagement ring creation and jewelry maintenance. Their address is 186 Eastview Mall, Ste. B13, Victor, NY 14564-1024, and they can be reached at (585) 223-3355. The store operates from Tuesday to Saturday, 10:00 AM to 8:00 PM, Sunday from 11:00 AM to 7:00 PM, and is closed on Mondays.

Kay Jewelers provides various services, including custom and special orders for personalized jewelry, diamond upgrades, appraisals, and gold exchanges. Many reviews highlight the knowledgeable staff, particularly mentioning positive interactions with associates like Shagufta and Devon, who are noted for their expertise and customer service.

Overall Sentiment from Online Customer Reviews:
Positive: 63%
Neutral: 19%
Negative: 18%

The reviews indicate a blend of customer experiences, with a significant number appreciating the helpfulness and professionalism of the staff, while others mention concerns about service responsiveness and quality.

Best Review:
Donald R. Crowder 3rd praised the store, stating that they provide great service and quality products, reflecting a positive overall experience.

Worst Review:
Stephen Lewis expressed disappointment, noting that the service was lacking at this location, particularly mentioning unhelpful staff and issues with price matching.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Opening Hours:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: Closed

Staff Members Mentioned:
- Shagufta
- Devon