Zales Jewelers, located at 7979 Pittsford Victor Rd, Ste. 640, Victor, NY 14564, is a notable destination for those seeking engagement rings and fine jewelry in Ontario County. With a solid reputation built over 90 years, Zales offers exceptional value and a wide selection of beautiful jewelry pieces. Customers have highlighted the knowledgeable staff members, particularly Hilary and Alex, who are praised for their attentive service and expertise in guiding couples through the engagement ring creation process.

The store provides a range of services, including custom jewelry design, ring resizing, cleaning, and inspection. Customers appreciate the ability to create personalized items, ensuring that each piece meets individual preferences. Many reviews state that the staff goes above and beyond in assisting clients, making the experience smooth and enjoyable.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 15%
Negative: 5%

While many customers report positive experiences, acknowledging the helpful nature of staff and quality of the products, there have been some isolated complaints regarding delays in service and communication issues.

Best Review: Samantha mentioned the exceptional service she received from Hilary after breaking her ring, expressing gratitude for how quickly she was helped with a new one.

Worst Review: Helen shared frustration over a delayed special order ring and poor communication when trying to resolve the issue.

**Opening Hours:**
| Day | Hours |
|-----------|---------------------|
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 6:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |

Staff mentioned: Hilary, Alex.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.