Kay Jewelers in Florence, KY, located at 2062 Florence Mall Rd., Spc. 2062, offers a variety of jewelry services with a strong focus on engagement ring creation. The store provides a welcoming atmosphere with knowledgeable staff dedicated to helping customers find the perfect piece. Services include custom and special orders, jewelry maintenance and repair, diamond upgrades, and appraisals.

Operating in Boone County, Kay Jewelers is known for its commitment to customer satisfaction. The store maintains regular hours, welcoming customers to visit at their convenience.

- **Address**: 2062 Florence Mall Rd., Spc. 2062, Florence, KY 41042
- **Phone Number**: (859) 525-6800

**Operating Hours**:
| Day | Hours |
|-----------|------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Overall, the reviews reflect mixed sentiments about the store's service. While many appreciate the attentive staff and quality of jewelry, a number of customers have expressed dissatisfaction with customer service experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 20%
Negative: 35%

Best Review: A customer named Kelly praised the engagement ring selection and the helpfulness of the staff, noting how their expertise made the process enjoyable.

Worst Review: A reviewer named Bailey expressed frustration over poor service during the purchase of an engagement ring, feeling misled about the availability of wedding bands.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.