HomeStore LocatorKYFlorenceKay Jewelers Florence Mall
55% Score | Kay Jewelers Florence Mall in Florence KY

Kay Jewelers in Florence, KY, located at 2062 Florence Mall Rd., Spc. 2062, offers a variety of jewelry services with a strong focus on engagement ring creation. The store provides a welcoming atmosphere with knowledgeable staff dedicated to helping customers find the perfect piece. Services include custom and special orders, jewelry maintenance and repair, diamond upgrades, and appraisals.

Operating in Boone County, Kay Jewelers is known for its commitment to customer satisfaction. The store maintains regular hours, welcoming customers to visit at their convenience.

- **Address**: 2062 Florence Mall Rd., Spc. 2062, Florence, KY 41042
- **Phone Number**: (859) 525-6800

**Operating Hours**:
| Day | Hours |
|-----------|------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Overall, the reviews reflect mixed sentiments about the store's service. While many appreciate the attentive staff and quality of jewelry, a number of customers have expressed dissatisfaction with customer service experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 20%
Negative: 35%

Best Review: A customer named Kelly praised the engagement ring selection and the helpfulness of the staff, noting how their expertise made the process enjoyable.

Worst Review: A reviewer named Bailey expressed frustration over poor service during the purchase of an engagement ring, feeling misled about the availability of wedding bands.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Positivity Score: 55%
Total Customer Feedback Reviewed: 118

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Kay Jewelers Florence Mall
Kay Jewelers Florence Mall
55%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Kay Jewelers Florence Mall
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