Zales Jewelers, located at 1078 Florence Mall, Florence, KY 41042-1447, is a notable destination for those seeking exceptional engagement ring services in Boone County. Renowned as America's diamond store since 1924, Zales provides an extensive selection of fine jewelry, including customizable engagement rings. The store offers various services such as in-store ordering, custom jewelry creation, jewelry and watch repair, cleaning and inspection, as well as trade-in and upgrade options.

The staff, led by Eva, the Store Manager, is known for their professionalism and willingness to assist customers in finding the perfect piece. Zales maintains a welcoming atmosphere, drawing praise from customers for its knowledgeable team. Positive sentiments frequently highlight the excellent service and the store’s ability to cater to individual jewelry needs. However, some customers have expressed dissatisfaction with aspects of customer service and experiences of unhelpful interactions.

Operating Hours:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM

Overall Sentiment from Online Customer Reviews:
The overall sentiment derived from customer reviews indicates a mixed response, with approximately 68% positive, 20% neutral, and 12% negative sentiments.

Best Review:
Wes noted the great service he received and expressed his satisfaction with a beautiful diamond set he purchased for his bride.

Worst Review:
Brooke recounted a negative experience involving a rude staff member who was unhelpful when addressing concerns about her engagement ring, leading to frustration during her visit.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.