Kay Jewelers Hanes Mall, Winston Salem, NC

Kay Jewelers located at 3320 Silas Creek Pkwy, Winston Salem, NC 27103-3031, operates in Forsyth County and is renowned for its exceptional engagement ring creation and service. The store is open Monday to Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 7:00 PM. For inquiries, customers can reach out at (336) 765-4432.

This jewelry store prides itself on offering a wide selection of engagement rings, wedding bands, and personalized jewelry services. Customers have lauded the professionalism and expertise of the staff, specifically noting the attentiveness and helpfulness of associates like Patty, who has continually provided a welcoming atmosphere and expert guidance. The store provides various services, including custom orders, repairs, warranty plans, and diamond upgrades, ensuring a comprehensive experience for anyone looking to make a significant purchase.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Despite a predominantly positive sentiment, some customers expressed dissatisfaction with aspects of service and communication.

Best Review:
Kennedy remarked on the great service and selection at Kay Jewelers, highlighting how their positive experience led them to continue working with the Winston-Salem location after an initial visit.

Worst Review:
Kae shared a frustrating experience regarding communication issues and a failure to process a refund after returning an engagement ring, which resulted in further complications.

Store Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.