Zales Jewelers, located in Hanes Mall at 3320 Silas Creek Pkwy., Ste. D1412, Winston Salem, NC 27103-3031, operates under the management of Cheryl Harward-Belue. This jeweler is well-known for creating stunning engagement rings and offers a variety of personalized services including custom jewelry design, cleaning and inspection, and jewelry repair.

Customer feedback indicates a mixed response regarding their overall experience with Zales. Many reviews highlight the exceptional service provided by team members like Cheryl and Steve, who are commended for their helpfulness and knowledge in guiding customers through their selections for engagement rings and other fine jewelry. However, some reviews report unsatisfactory experiences with customer service and warranty issues, which have left a few customers feeling disappointed.

The store operates in Forsyth County and has garnered a total of 104 reviews.

Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%

**Opening Hours:**
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM

**Staff Mentioned:**
- Cheryl Harward-Belue
- Steve

Best Review:
A customer praised Cheryl for her outstanding assistance in choosing the perfect engagement ring, highlighting her friendliness and knowledgeable service.

Worst Review:
One reviewer expressed frustration over a warranty issue, stating that their requests for help regarding a bracelet's adjustment were denied, leading to disappointment with the service provided.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.