Kay Jewelers operates in Hanford, CA, specifically at 186 12th Avenue, Ste. 101, in Hanford Mall. They offer an extensive range of jewelry services with a focus on engagement ring creation. Customers generally appreciate the knowledgeable and friendly staff, who strive to provide excellent customer service throughout the selection and purchasing process. The store is recognized for its diverse collection of engagement rings, wedding bands, and a variety of repair services. Many reviews highlight the helpfulness of the employees, such as Melissa and Vanessa, who are noted for their dedication to assisting customers in making informed choices.

However, some customers have reported issues with service times and product quality, mentioning delays and lack of responsiveness at times. Despite these criticisms, the majority of clients reflect positively on their experiences, often commending the staff's courtesy and professionalism.

Operating hours are as follows:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM

Phone: (559) 589-0590

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 70%
Neutral sentiment: 20%
Negative sentiment: 10%

Best Review: James appreciated the exceptional service he received over several years, highlighting the efficient management of repairs and replacements and commending the staff's attentiveness and helpfulness in selecting gifts.

Worst Review: Christa expressed frustration over the delayed service regarding her wedding rings, experiencing significant waits and poor communication, which led to dissatisfaction with the overall process.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff members mentioned include Melissa and Vanessa.