KAY Jewelers located at 2471 Cobbs Ford Rd, Prattville, AL 36066-7763, is a reputable jeweler focused on engagement ring creation and comprehensive jewelry services. With a commitment to providing high-quality products, KAY Jewelers offers various services including custom orders, jewelry maintenance, repair, diamond upgrades, and appraisals.

Customer reviews reflect a generally positive atmosphere with 61 total reviews. The staff, including notable associates such as Julie, Cindy, and Austin, are frequently praised for their helpfulness, patience, and exceptional customer service. Customers appreciate the knowledgeable staff who assist in creating the perfect engagement ring.

Operating hours are as follows:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Best Review:
A customer named Chakita noted the stellar service provided by the staff, highlighting their efficient handling of a replacement issue that left her more satisfied than before, along with a friendly atmosphere.

Worst Review:
A reviewer, Erin, expressed frustration over her experience, indicating that the store's COVID-19 restrictions made it difficult to receive assistance and that she was unable to get her wedding rings resized.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.