Kay Jewelers in Auburn, ME, located at 51 Mt Auburn Ave, Unit 1, offers a wide array of engagement rings and outstanding customer service. With a total of 87 reviews, the store operates in Androscoggin County and prides itself on its knowledgeable staff and comprehensive jewelry services, including engagement ring creation, custom orders, and expert jewelry maintenance and repair. Customers appreciate the time taken by associates like Izik, who are noted for their attentiveness and ability to make the ring selection process enjoyable and stress-free.

The ambiance is generally positive, though some reviews indicate concerns regarding customer service, particularly in response times for repairs and communications. Despite these challenges, many reviewers express satisfaction with their purchases and the professionalism displayed by the staff.

**Overall Sentiment from Online Customer Reviews:**
- Positive: 75%
- Neutral: 15%
- Negative: 10%

**Best Review:**
Frank commended the store for its friendly service and lack of pressure while shopping, particularly highlighting his positive experience with the staff.

**Worst Review:**
Shauna expressed disappointment over a mix-up with her order, feeling frustrated by the lack of effective communication from the staff.

**Opening Hours:**
| Day | Hours |
|-----------|--------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

**Staff Members Mentioned:**
- Izik

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*