Kay Jewelers, located at 330 Jacksonville Mall, Ste. J1, Jacksonville, NC 28546, offers a range of services specializing in the creation of engagement rings and other fine jewelry. This jewelry store is renowned for its commitment to providing exceptional customer service and high-quality craftsmanship. With a staff that has garnered positive mentions, customers have highlighted the helpfulness and attentiveness of team members in assisting with personalized jewelry needs.

Operating hours are as follows:
- Tuesday to Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Reviews for Kay Jewelers total 85, with a general sentiment indicating a division between positive and negative experiences. The average overall sentiment from online customer reviews is approximately 60% positive, 20% neutral, and 20% negative.

Positive feedback often focuses on the quality of jewelry and the customer service provided by the staff, who are described as friendly and knowledgeable. However, in contrast, several customers have raised concerns about product quality and service delays, giving the store a mixed reputation.

Best Review: A customer named Joe commended the staff for their warm and inviting attitude, making for a pleasant experience while exploring engagement ring options.

Worst Review: Nicole expressed deep dissatisfaction with the management, highlighting concerns about a toxic work environment and poor treatment of employees, reflecting negatively on the store’s overall operations.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.