Zales Jewelers - Jacksonville Mall Jacksonville NC

Zales Jewelers, located at 375 Western Blvd, Ste. C 19, Jacksonville, NC 28546-7352, is a prominent jewelry store renowned for its exceptional engagement ring creation and customer service. With a phone number of (910) 353-7171, this store operates under Onslow County and has garnered approximately 118 reviews on various platforms.

The wide array of services offered includes in-store ordering, custom jewelry design, and jewelry repair. Customers have noted the impressive selection of engagement rings, wedding bands, and other fine jewelry.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

Positive reviews highlight a friendly staff that goes above and beyond to assist customers, with several praising specific associates for their helpfulness and attention to detail during the ring selection process. However, a number of negative reviews reflect dissatisfaction with customer service, particularly regarding slow response times and lack of engagement from staff upon arrival.

Best Review:
Robb mentioned how a staff member was extremely helpful and attentive while cleaning his pieces and provided excellent service during his visit, showcasing the store's comprehensive care for customers.

Worst Review:
Mariah expressed discontent with the service, noting a long wait before being acknowledged by any staff during her visit, ultimately leading her to seek assistance from a competing jewelry store.

**Opening Hours:**
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM

Staff Members Mentioned:
- Erin
- Diana Arteaga
- Bre
- Robb