KAY Jewelers, located at 2101 Fort Henry Dr., Ste. 116, Kingsport, TN 37664, operates in Sullivan County and offers an engaging selection of engagement rings and exceptional customer service. With a total of 94 reviews, customers consistently highlight the expertise of the staff, including individuals like Tonya, Ashley, and Jenn, in guiding clients through the ring creation process. The store is open seven days a week, with dedicated hours for engagement ring consultations.

Services offered include custom and special orders, jewelry maintenance and repair, diamond upgrades, gold exchanges, and appraisals. These diverse offerings cater to clients looking to create personalized pieces that reflect their significant moments.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

The store has garnered an overall positive response, with many customers praising the friendly, knowledgeable staff and the seamless service during their engagement ring purchase journey. However, some negative experiences include concerns about prolonged wait times for repairs and requests being poorly communicated.

Best Review: A customer named Zoe appreciated the helpfulness of the staff while checking prices, noting their friendliness and willingness to assist, which enhanced her shopping experience.

Worst Review: Billie Leonard expressed dissatisfaction with the long wait for her custom engagement ring, feeling frustrated due to having dealt with the store more often than wearing the ring itself.

Store Hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Staff Members:
- Tonya
- Ashley
- Jenn

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.