Zales Jewelers, located at 2101 Fort Henry Dr, Kingsport, TN 37664, offers a range of services, particularly focusing on engagement ring creation. Known for its beautiful selection of rings, Zales provides customers with personalized assistance to help them find or design the perfect ring for their special occasion. The staff is noted for being friendly and helpful, contributing to a welcoming shopping environment. However, some reviews mention dissatisfaction with customer service regarding issues such as pricing policies and support after the sale.

Overall sentiment from online customer reviews:
Positive: 50%
Neutral: 25%
Negative: 25%

Customer reviews reflect mixed experiences with Zales. While many appreciate the quality of the jewelry and the assistance from the sales staff, some report frustrations with the pricing and customer service.

Best Review: A customer named Ashley expressed love for her engagement rings, highlighting the beautiful pieces available for all occasions and praised the staff for their support and professionalism.

Worst Review: James criticized the store for poor customer service after he felt penalized for an outstanding balance on a significant purchase, leading to a negative impression of the retailer.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Opening Hours**
- Monday to Saturday: 10:00 AM - 8:00 PM
- Sunday: 1:00 PM - 5:00 PM

Staff: No specific staff names were mentioned.