Kay Jewelers Lakeview Square Mall, Battle Creek MI
Kay Jewelers, located in Lakeview Square Mall at 5775 Beckley Rd., Space 707, Battle Creek, MI 49015-7102, offers a comprehensive range of services, particularly in engagement ring creation and customization. The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM. Customers can reach the store at (269) 979-3894.
The shop prides itself on providing expert jewelry maintenance and repair services, which ensure beloved pieces continue to shine. With options for custom and special orders, Kay Jewelers makes it easy to create unique engagement rings tailored to individual desires. The knowledgeable staff is committed to delivering an exceptional shopping experience tailored to the needs of each guest.
### Overall Sentiment from Online Customer Reviews:
The overall sentiment from online customer reviews leans towards the positive side, with approximately 70% positive, 20% neutral, and 10% negative feedback noted. Many reviews praise the knowledgeable and friendly staff, as well as the store’s ability to accommodate special requests. However, some customers express dissatisfaction with specific experiences, especially regarding customer service and return policies.
#### Best Review:
A customer highlighted the helpfulness and professionalism of the staff, mentioning that they received great assistance in selecting an engagement ring and appreciated the personalized service provided.
#### Worst Review:
Another customer recounted a negative experience involving a return issue, stating that they felt misled by the staff regarding the store's return policy and found the management's response unprofessional.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Opening Hours:**
| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
Staff members mentioned include Kathleen Smith and Khyrinn, who have been noted for their exceptional service.
